500-051 Exam Questions – Pass 500-051 Quickly

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Cisco 500-051 Exam Sample Questions

Question: 4

An organization wants to collect an account number from a customer via IVR prompting. Then, using a keystroke macro, the customer wants to insert the account number into the account number field in the agent’s CRM desktop application. The keystroke macro will also initiate the CRM desktop application, executing a database lookup from the CRM Database server to retrieve the customer record. Assuming the organization wants the lowest cost solution, what product does this organization need for this capability?

  1. Cisco Unified CCX Standard
  2. Cisco Unified CCX Enhanced
  3. Cisco Unified CCX Premium
  4. Cisco Unified CCX Enterprise
  5. Cisco Unified IP IVR


Answer: B

Question: 2

A preview outbound dialer uses which source and destination resources?

  1. a CTI port to the customer
  2. the ACD line of the agent to the customer
  3. the personal line of the agent to the customer
  4. a CTI port to the agent, then redirected to the customer


Answer: B

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Question: 5

What is the maximum round-trip time between Cisco Unified CCX servers in a WAN deployment?

  1. 2 ms
  2. 10 ms
  3. 50 ms
  4. 80 ms


Answer: D

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Question: 2

A preview outbound dialer uses which source and destination resources?

  1. a CTI port to the customer
  2. the ACD line of the agent to the customer
  3. the personal line of the agent to the customer
  4. a CTI port to the agent, then redirected to the customer


Answer: B

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Question: 4

An organization wants to collect an account number from a customer via IVR prompting. Then, using a keystroke macro, the customer wants to insert the account number into the account number field in the agent’s CRM desktop application. The keystroke macro will also initiate the CRM desktop application, executing a database lookup from the CRM Database server to retrieve the customer record. Assuming the organization wants the lowest cost solution, what product does this organization need for this capability?

  1. Cisco Unified CCX Standard
  2. Cisco Unified CCX Enhanced
  3. Cisco Unified CCX Premium
  4. Cisco Unified CCX Enterprise
  5. Cisco Unified IP IVR


Answer: B

Question: 2

A preview outbound dialer uses which source and destination resources?

  1. a CTI port to the customer
  2. the ACD line of the agent to the customer
  3. the personal line of the agent to the customer
  4. a CTI port to the agent, then redirected to the customer


Answer: B